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MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5
MOCK CALL PRACTICE VIDEO 5 – This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some …
MOCK CALL PRACTICE VIDEO 5 – This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some …
HERE ARE THE GUIDE QUESTIONS:
1. What was the customer's concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you're the agent, what will you do differently?
Im here to prepare for my training next week for travel account telesale. Any idea ms rhea or advice for me.
By the way thank you for this wonderful vid! It's a big help for those newbies like me
This is really helpful!! I got my new job na again! ❤️ and i was assigned for hotel reservations ❤️❣️
This is what I need today! Later, we will be going to have a mock call exam for the first week of our training for a travel account. Thank you so much for this video, Ms. Rhea! I hope you can make a video about a customer cancelling his/her flight, something like that. Hehehe. More power and more videos to come! 😍
Ms. Rhea Good day! Can i have a procedure for asking questions for the costumer reservation? Because i have a hard time answering calls without a script. Thank you and Have a good day!
Im here beacause ill be having a final interview tomorrow on a hotel and casino account this is a good help especially for guys like who dont have any Call center or BPO experience
Yay! Thank you for this ate Rea!
Very helpful
Im here, because i've been recently hired as CSR for a travel account.
And i hope to pass the mock calls.
Hello ms. rhea please make a mock call practice for travel booking flights reservations.
I love all the videos… it helps a lot
can you do 1 for a moving truck rental place?
Hello can you help me for my call sales representative interview? For a travel and airline reservation. Thank you
This is very helpful! Thanks Rea!
Halos kalahati Ang intro mo teh haha
1. The guest wants to have a reservation in a hotel on sept. 5-7, 2nights, for 3 with 1 room.
2. First, she asked for details especially the exact date of arrival. Then she checked the availability of their rooms for that given dates. And lastly, she was able to provide an option to the guest.
3. She was able to provide the guest with the amenities that are included in a certain room.
4. I think the agent should be more energetic when communicating with her guest.
5. If I were the agent, I should go upselling our hotel room. This is not just to force the guest to choose the expensive room but it will help her to have the best option while I'm upselling our hotel rooms.
1.Cx making a room reservation for 3. 1room sept.5-7
2.Booked the room at the exact date the cx has given her.
3. By emphasizing the amenities to costumer making sure she is getting what she paid for.
4. The last part sounded so scripted for me. I think making it not too obvious that she's reading is the thing.
Just me trying this out. Im planning on applying in a CC soon. Keep it up Rea. It really help me. Thanks 😊
Example of behaviral question
Maam meron kang cruise reservations mock call?
Reservation account is the easiest ever in bpo industry in international only. can you do a airline reservation like book a flight. during my nesting i was failed because of some scenario's such as add a bags,vouchers,lap childs,animals and serve a seats and then with irrate like cancel a flight,change the flight date for the passengers. sometimes i already a hardtime to make a process and i can't get their concerns, can you make it a mock call in airlines??? i want it to know to have a some idea about this. the airline for me it's a little bit easy but in other things critical with some rotations.
Agent is not courteous
I am just a new subscriber. I just decided to apply for a csr position and right now I am having a training. This video is a big help thanks ninja!! Looking forward for upcoming videos!!😘
This will be my account 😉 I will be starting my training next week 🙂 Thank you for this video 😉
1.Reserved room 3 persons in 1 room Sept 5-7.
2.Advice cx about the available room providing the amenities .
3.agent not sure if the cx will pay right away. Agent sounds like she is reading script , feel lazy talking to cx.
4.if i will be the agent taking that call talk energetic from opening up to the end closing spiel then I wont let the cx feel that I am reading.
Me mock call practice kaba para sa pag.order ng flowers ms. Rhea?
How to pass versant exam please help
RHEEEAAAA!!!!!! I just wanna thank you for the videos!!!!! It helps alot!! 😂😂😃😃
Kapag mock call po ba may script na ibibgay?
Do you have mock call for retail services
This is awesome, you are really talented, it is like a real scene. Thank you so much.
Thanks beauty very helpful
Oh. Why is it so easy.
Ummm hey rea, we just finish taking our first day of taking calls, and dear oh dear,, its very frustrating. My body shakes all through out the times i talk to customers. By the ways, im still waiting for your next videos.
every helpful maam =)
Thanks a lot Maam for sharing😘May the God always bless you Maam😘